Policies

Membership policy 

You have a 6 month initial contract, and then it’s month to month thereafter. If you cancel before your initial contract ends, a cancellation fee of one month's full retail amount of the services included in your membership will be issued. Membership is non-transferable but does roll over monthly. Queen City Beauty Group's 48 Hour Cancellation Policy still applies to VIP members. By purchasing today, you (the client) agrees to all membership terms and conditions, our 48 Hour Cancellation Policy, and to being automatically charged monthly on the 1st-30th of each month until 30 day written notice is given.

You may come in for additional facials within the same 30 days and receive the membership price. You have a 6 month initial contract, month to month thereafter. You may cancel your Membership AFTER the 6 month initial contract without penalty by providing written notice of your request at least 30 days prior to your billing date. If you cancel before your initial contract ends, a cancellation fee of one month's retail amount of $249 will be issued. Membership is non-transferable but does roll over monthly. 48 Hour Cancellation Policy still applies to VIP members. By purchasing today, you (the client) agrees to all membership terms and conditions, our 48 Hour Cancellation Policy, and to being automatically charged monthly on the 1st-30th of each month until 30 day written notice is given.

Cancellation Policy

Credit or debit card will be required to secure all reservations. If you wish to change or cancel your appointment we require a 48 hour notice. No shows, rescheduling, and/or cancelling after this time will result in 100% of full-price retail amount billed to your card. If you do not show up or cancel in time, and if your appointment was to be used with an internet voucher, the promotional amount is void, however the paid amount is never void.

Late Policy

Please arrive at least five minutes prior to the start of your treatment. This will allow you to find parking, fully unwind and enjoy your allotted time. As a courtesy to all of our clients, late arrivals will result in a shorter treatment if the schedule is booked. We will always do our best to accommodate you.

Gift Certificates

Gift certificates may be purchased by phone, online, or in person. They must be presented at time of service and are non-refundable and not redeemable for cash. Gift certificates are only redeemable at Queen City Beauty Group + Wellness 616 Matthews-Mint Hill Rd., Unit G Matthews NC 28105 . Gift certificates do not expire. QCBG is not responsible for lost, stolen, damaged, or unauthorized use of gift certificate. Cannot be used on products, or combined with any other special offers. Your purchase or use of this certificate constitutes acceptance of the proceeding terms and conditions. Terms and conditions subject to change without notice.

Return Policy

All sales are final.